Privacy Policy

Arbor Shop | Last Updated: April 2024

At Arbor Shop, we build trust the same way we build hardware: with precision, durability, and unwavering commitment to integrity. Just as you rely on our tools for performance on the job site, you should be able to rely on us to handle your personal information with the highest standards of security and respect. This Privacy Policy outlines how we collect, use, protect, and share information when you use our website arborfloor.com and our services.

This policy is designed to be clear and direct—no fine print, no surprises. It applies to all visitors, users, and customers of our Site, regardless of location. By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information necessary to process your transactions, deliver your orders, and provide a secure, efficient experience tailored to builders, contractors, and serious DIYers.

A. Information You Provide Directly:

• Contact & Identity Data: Name, email address, phone number, shipping/billing address.
• Payment Data: Payment method details (e.g., credit card type, last four digits, expiration date) processed via our secure, PCI-DSS compliant gateways. We do not store full card numbers on our servers.
• Account Data: If you create an Arbor Shop account: login credentials, saved addresses, order history, communication preferences.
• Communication Data: Records of your inquiries, support requests, and feedback sent to [email protected].

B. Information Collected Automatically:

• Technical & Usage Data: IP address, browser type, device information, operating system, pages viewed, time spent on site, referral URLs, and clickstream data.
• Transaction Data: Details about purchases, order amounts, timestamps, and product selections.
• Cookies and Tracking Data: See Section 6 for detailed information.

2. How We Use Your Information

We use your data with the same purpose-driven efficiency that defines our hardware—only for clear, legitimate business purposes:

• To Process & Fulfill Orders: To complete your purchase, arrange shipping, send order confirmations and tracking updates.
• To Secure Transactions: To verify your identity, prevent fraud, and protect against unauthorized activity.
• To Communicate: To respond to your inquiries, provide customer support, and send essential service updates (e.g., order status, policy changes).
• To Improve Our Site & Services: To analyze site performance, optimize checkout flow, and enhance user experience based on builder-focused needs.
• For Legal & Compliance Reasons: To comply with applicable laws, regulations, and legal requests, and to enforce our Terms of Service.

We do not use your personal information for automated decision-making or profiling.

3. Data Sharing and Disclosure

We treat your data with the confidentiality of a trusted jobsite partner. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information only in the following circumstances:

• Service Providers: With trusted partners who perform essential functions on our behalf, such as payment processing (e.g., PayPal, Stripe), shipping carriers (e.g., UPS, FedEx), email delivery, and IT infrastructure. These partners are contractually bound to protect your data and use it solely for the services we request.
• Legal Obligations: If required by law, subpoena, or legal process, or to protect the rights, property, or safety of Arbor Shop, our customers, or others.
• Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business, where customer information may be transferred as a business asset.

4. Data Storage and Security

We protect your data with the same rigorous standards we apply to our product packaging and shipment.

• Storage: Your data is stored on secure servers located in the United States. By using our Site, you acknowledge that your information may be transferred to and maintained in the U.S.
• Security Measures: We implement industry-standard technical and organizational measures, including:
  • End-to-end encryption using SSL/TLS technology for all data transmissions.
  • Strict access controls limiting data access to authorized personnel only.
  • Regular security assessments and monitoring for vulnerabilities.
  • PCI-DSS compliance for all payment processing activities.
• Data Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Transaction records are typically retained for 7 years for tax and accounting purposes.

5. Your Rights and Choices

You have control over your personal information, consistent with applicable laws (such as GDPR for EU residents, CCPA/CPRA for California residents, etc.). Depending on your location, you may have the right to:

• Access & Portability: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to certain legal exceptions.
• Opt-Out: Object to or restrict certain processing activities, including direct marketing (though we do not engage in promotional email marketing without consent).
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise these rights, please contact us at [email protected]. We will respond to legitimate requests within one month, as required by law. We may need to verify your identity before processing your request.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to ensure functionality, security, and performance—like the essential tools in your toolbox.

• Essential Cookies: Required for core site functions (e.g., shopping cart, secure login, payment processing). You cannot opt-out of these.
• Analytics Cookies: Help us understand how builders use our site (e.g., page visits, navigation paths) via services like Google Analytics. This data is aggregated and anonymized.
• Preference Cookies: Remember your settings (e.g., language, region) for a smoother return visit.

Most web browsers allow you to control cookies through their settings. You can usually set your browser to refuse cookies or alert you when cookies are being sent. However, disabling certain cookies may impact the functionality of our Site, particularly the checkout process.

7. International Data Transfers

We are based in the United States and serve a global clientele. Your information, including payment data, is processed and stored in the U.S. We ensure that appropriate safeguards are in place to protect your data when transferred internationally, including using standard contractual clauses approved by relevant authorities.

8. Children’s Privacy

Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with data, please contact us immediately.

9. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices, services, or legal requirements. The “Last Updated” date at the top of this page will indicate the latest revision. We encourage you to review this page occasionally. Material changes will be communicated via email or a prominent notice on our Site.

Arbor Shop. Privacy as reliable as our hardware. Built for those who build with confidence.